Pearce Brothers Customer Care Guidelines and Warranty Option

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The best way to protect your new car is with a Mechanical Warranty. Pearce Brothers offers Extended Mechanical Warranties for long-term peace of mind through our trusted provider, Autosure. With this protection, you can have your vehicle covered for up to 48 months!

At Pearce Brothers, we specialize in selling quality used vehicles and are here to help if any issues arise after your purchase. We’re committed to assisting with whatever you need and are always open to discussing how the Consumer Guarantees Act (CGA) may apply, depending on how long you’ve owned the vehicle.

Before purchasing, we encourage all customers to perform their own inspections and due diligence to ensure the vehicle meets their needs and expectations. Our team is dedicated to supporting you, and we appreciate your patience and kindness as we work to assist. As these are pre-owned vehicles, regular maintenance is essential to keep them running smoothly. We recommend servicing your vehicle every 10,000 to 15,000 kilometers, depending on whether it’s a petrol or diesel model.

Pearce Brothers Customer Care Guidelines

To maintain transparency and ensure a smooth experience, please review the following guidelines and after-sales protocol:

1. Purchase Responsibility:

We ask that customers carefully evaluate their purchase decision and ensure the vehicle suits their needs prior to finalizing the transaction. Please review all relevant information and conduct any necessary inspections before purchase.

2. Reporting Issues:

If any issues arise with your vehicle after purchase, please report them to us promptly. By following our after-sales protocol, we can address and resolve your concerns efficiently.

3. After-Sales Protocol:

  • Adherence to Protocol: Following our after-sales protocol is essential for effective service. Please refer to the guidelines provided at the time of purchase and reach out to our after-sales department for assistance.
  • Documentation: Keep all communications regarding after-sales service, including warranty claims and service requests, documented in writing. This helps us process your requests accurately and efficiently.
  • Service Requests: Submit all service requests and warranty claims through the appropriate channels as outlined in our after-sales protocol. Failure to follow these procedures may delay or affect your claim.
  • Vehicle Returns: If a vehicle return is required, please contact us to arrange it and obtain written confirmation. Unauthorised returns may not be accepted, and responsibility for the vehicle will remain with the customer until confirmed.
Do You Have an Autosure Mechanical Warranty?

Here are some helpful contacts:

Get in Touch with Autosure
Information & Claims: 0800 267 873 0800 267 873
Emergency Roadside Assistance: 0800 581 581 0800 581 581

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